Payment Policy

Effective: 18 July 2025

1. Pricing & Estimates

All estimates or quotes provided by Solitek are valid for 30 days unless otherwise specified. Estimates exclude taxes unless specifically noted. Pricing is subject to change based on project requirements, scope adjustments, or market conditions. Clients are encouraged to confirm pricing and terms before proceeding with any engagement. We strive to provide transparent and competitive pricing, and any changes will be communicated in writing prior to implementation. Please contact us if you require a custom quote or have questions about our pricing structure.

2. Invoice Milestones

Invoices are typically issued in phases, such as an initial deposit (e.g., 30–50%) before work begins, progress payments at agreed milestones, and a final payment upon service completion or delivery. The specific payment schedule will be outlined in your Service Agreement. Timely payments ensure uninterrupted service delivery. If a milestone is delayed due to client-side issues, Solitek reserves the right to invoice for completed work to date. Please review your Service Agreement for detailed billing timelines.

3. Accepted Payments

Payment methods accepted by Solitek include bank transfer (UAE bank details provided upon invoice), credit/debit cards via our secure gateway, and PayPal or other methods if stated in your Service Agreement. Please ensure all payments reference the correct invoice number to avoid processing delays. All payment information is handled securely, and we do not store sensitive card details on our servers. If you have questions about payment options, please contact our billing team.

4. Payment Terms

Invoices are due within 14 days unless stated otherwise in your Service Agreement. Late payments may incur a 1.5% monthly interest charge until paid. Clients are responsible for ensuring timely payment to avoid service suspension or additional fees. Please contact our billing department if you anticipate any payment delays. Persistent late payments may result in changes to your payment terms or require advance payment for future services.

5. Failure to Pay

Non-payment may result in project suspension or termination. Any collection costs and legal fees incurred due to non-payment are the client’s responsibility. Solitek reserves the right to withhold deliverables or cease work until outstanding balances are settled in full. We will make reasonable efforts to notify clients of overdue invoices before taking further action. Please communicate with us promptly if you are experiencing payment difficulties.

6. Partial Payments

Partial payments may result in proportionate delays or suspension of service until the full amount is paid. Clients are encouraged to settle invoices in full to ensure continuous service and timely project completion. In some cases, partial payments may be accepted for long-term projects, but this must be agreed upon in writing in advance.

7. Taxes & Duties

All applicable taxes and duties apply to services provided by Solitek. For UAE-based clients, VAT (5%) will be added to invoices. International clients are responsible for any import duties or foreign taxes that may apply to their transactions. Tax rates and regulations may change, and clients are advised to consult with their tax advisors regarding their obligations.

8. Payment Queries

If you have questions about invoices or payments, please contact our billing department at billing@solitek.ae and include your invoice number for prompt assistance. We are committed to providing clear and transparent billing practices for all our clients. Our team will respond to all payment queries within 2 business days and will work with you to resolve any issues efficiently.