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Privacy Policy

Last Updated: 18 July 2025

1. Information We Collect

We collect both personal and non-personal information. Personal data includes your full name, email address, contact number, billing address, company name and role (for B2B clients), project details, and payment information (processed via secure third-party gateways). Automatically collected data includes IP address, browser type, pages visited, access times, device type, operating system, and cookies (see Section 6). We may also collect information you provide through forms, surveys, or direct communication with our team. All data is collected in accordance with applicable laws and regulations.

2. How We Use Your Information

Your data is used to provide and manage our services, communicate with you (quotes, proposals, support), send invoices and process payments, improve website functionality, analyze site traffic, comply with legal obligations, prevent fraud or abuse, and conduct marketing (only with consent). We are committed to using your data responsibly and transparently. Your information may also be used to personalize your experience on our website and to develop new products or services.

3. Sharing & Disclosure

We do not sell or rent your personal data. We may share it with service providers (payment processors, IT support, analytics tools), in business transfers (merger, acquisition, asset sale), with legal authorities (to comply with laws), or with your consent for specific purposes. We take steps to ensure all third parties respect your privacy and comply with relevant laws. Any sharing of data is done with strict confidentiality agreements in place.

4. Data Retention

We retain personal data as long as necessary to fulfill contractual obligations, for legal or tax compliance (typically 6–7 years), or until you request deletion (subject to exceptions such as ongoing disputes). Data retention periods are reviewed regularly to ensure compliance with applicable laws. When data is no longer required, it is securely deleted or anonymized.

5. Your Rights

Depending on your jurisdiction (e.g., UAE, EU, UK), you may have rights to access, correct, delete, restrict, object, or request portability of your data. To exercise any rights, email us at privacy@solitek.ae. We will respond to all requests in accordance with applicable data protection laws. If you believe your data has been processed unlawfully, you have the right to lodge a complaint with a supervisory authority.

6. Cookies & Tracking Technologies

We use cookies to improve navigation, remember preferences, perform analytics, and enable features like chat or form auto-fill. You can disable cookies via browser settings, but some features may not function properly without them. See our Cookie Policy for more details. We may also use similar technologies such as web beacons or pixels to track user engagement.

7. Data Security

We implement industry-standard measures to safeguard your data, including SSL/TLS encryption, secure servers, role-based access, and regular vulnerability scanning. While we follow best practices, no system is 100% secure. Use our Site at your own risk. We regularly review our security policies and update them as needed to address emerging threats.

8. International Transfers

Your data may be processed or stored in servers located outside your country, including the UAE, EU, or the United States. We ensure such transfers comply with relevant data protection laws and apply appropriate safeguards to protect your information. Cross-border data transfers are only made to countries with adequate data protection standards.

9. Children’s Privacy

Solitek.ae is not intended for individuals under 18. We do not knowingly collect data from minors. If we discover such collection, we will promptly delete the data and take steps to prevent future occurrences. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices. Please review their policies before submitting data to any third-party site. Links to external sites do not imply endorsement or responsibility for their content.

11. Policy Updates

We may revise this Privacy Policy from time to time. When we do, we’ll update the “Last Updated” date at the top of this page and notify users via website banner or email where appropriate. Please review this policy periodically for changes. Continued use of our services after updates constitutes acceptance of the revised policy.

12. Contact Us

For questions, concerns, or data access requests, contact:
Solitek FZ-LLC
Jebel Ali Free Zone, Dubai, UAE
privacy@solitek.ae
+971-XXXXXXX (example)
We are committed to protecting your privacy and will respond to all inquiries promptly and transparently.