Refund Policy

Effective: 18 July 2025

1. Scope

This policy applies to all Services provided by Solitek. We do not sell physical goods; instead, we deliver professional services per contract. The terms outlined here are designed to ensure transparency and fairness in all our client engagements. Please review this policy carefully before entering into any agreement with Solitek. If you have questions about the scope of this policy, please contact our support team for clarification.

2. No Refund Policy

Due to the customized nature of our Services, payments made for completed milestones are non-refundable. Each project is tailored to client specifications, and resources are allocated accordingly. We encourage clients to clarify all requirements and expectations before project commencement to avoid misunderstandings. Refunds are not provided for change of mind or dissatisfaction with completed work that meets agreed specifications.

3. Exceptional Refunds

Refunds may be considered at our discretion in cases such as duplicate payments, billing errors, or inability to deliver services due to internal causes. To request a refund, notify us in writing within 7 days of the issue, including invoice details and an explanation. We will investigate and respond within 14 days. Eligible refunds will be processed promptly to your original payment method. Our goal is to resolve all refund requests fairly and efficiently.

4. Cancellation by Client

If you cancel a project, deposits covering non-recoverable setup costs are non-refundable. Work already performed is payable at pro-rata rates, and any remaining balance will be invoiced or refunded accordingly. Please communicate cancellations as early as possible to minimize disruption. We will provide a final statement of account upon project cancellation.

5. Cancellation by Solitek

We reserve the right to cancel or suspend work for non-payment, breach of Terms, or force majeure. In these cases, refunds are not provided; the client remains responsible for fees accrued up to the point of cancellation. We will notify clients promptly of any such action. Our decision to cancel or suspend work will be made in accordance with applicable laws and contractual agreements.

6. How to Request

To request a refund, contact billing@solitek.ae with the subject “Refund Request – Invoice #XXXX”. Include relevant details and supporting documentation. Our team will review your request and respond as quickly as possible. Please ensure all required information is provided to avoid delays in processing your request.

7. Dispute Resolution

Any payout or denial of refund may be appealed. Refer to the Governing Law & Disputes section in our Terms for procedures. We are committed to resolving disputes fairly and in accordance with applicable laws and contractual agreements. If you are dissatisfied with the outcome of your refund request, you may escalate the matter to our management team for further review.